Delivery & Refund Policies
• When we receive your order form, we confirm your purchases by sending an invoice confirmation order to your email address for authenticity and payment.
• We aim to process your order and reply within 24 hours.
• All prices are inclusive of GST and payment terms are based on payment in advance. Our payment options can be made via electronic transfer (EFT), credit card or cheque.
• We deliver within Australia by regular parcel charges unless an alternative method is requested.
• The postage and handling costs will be quoted on the invoice, with your contact details, suburb name, post code and item details (including total price).
• Most products are normally shipped within 1 to 3 business days for orders placed before midday EST, based on payment in advance with credit card or EFT without complication.
• Exceptions to this policy are for products currently unavailable where orders will be shipped upon receipt of stock. Stock includes our protein powders, supplements, BCL sport clothing range and accessories.
• We will not be responsible for any losses suffered by reason of any delays in processing any order. Payment complications will slow the estimate time of arrival of products.
• It is the customer’s responsibility to provide correct shipping address, billing address, customer information and billing information to ensure that we can provide an efficient response time.
• The Calorie Diet plans are pre designed and are automatically sent to your email account, based on payment in advance without complication.
• All customised Nutrition Plans are individually tailored and require 5 working days to complete before sent to your email account, based on payment in advance without complication.
• An additional form may be sent to you if we require more information to help us customise your plan e.g. sports specific.
• No postage charge on electronic booklets.
If you require any further information please do not hesitate to contact us. Once again, thank you for shopping with Body Corporate Lifestyle!